My 8 year old son was helping hoover up one night and the hoover accidently tipped over when he used the pipe. This caused a bad friction burn on my 1 year old son’s left foot as he was on the floor crawling at the time. It took roughtly about 3 months to heal but hasnt caused him any problems standing or walking. All staff that have dealt with him have been amazing and so polite, friendly. They also have kept us in the loop about things they are planning. It has helped us so much as in the future we can meet people who have had the same situations and speak about how its made them feel. We already have made one friend through the burns club.